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2018 Sync in Review

January 14, 2019

Team Lead at Sync

Sync In Review 2018

Happy New Year!

2018 was a spectacular year at Sync. From spectacular new features to spectacular reviews, 2018 was our best year ever. All thanks to you.

May the 25th be with you.

May 2018 will go down in history as the month your inbox was flooded with very important privacy policy updates from virtually every company, web service and app you’ve ever shared your email address with.

Europe’s new General Data Protection Regulation (GDPR) legislation came into force on May 25th, compelling tech companies to ask for user consent when collecting personal data, and perhaps more importantly, codifying the right to be forgotten.

The GDPR was a watershed moment for internet data privacy protection. Tech companies that had never even thought about protecting your privacy suddenly had to do something about it. Egregious violators were left fully exposed.

Here at Sync we grabbed some popcorn, sat back, and enjoyed the show. Of course we’ve been rocking GDPR compliance long before the #GDPR outranked #Beyonce. Protecting your privacy in the cloud is why we built Sync.

By the numbers

2018 was record breaking. We’re now a global community of over 750,000 secure cloud visionaries strong!



It’s been truly inspiring to help so many of you protect your personal data, mission critical projects and client confidentiality in the cloud.

It’s also been reassuring to see more and more big brand name businesses using Sync. We can all rest a little easier knowing that the companies we trust, including well known healthcare providers, law firms, tech startups, non-profits, financial institutions, schools and even government agencies are choosing Sync for better security and privacy in the cloud.

If you’ve got data to protect, Sync’s got you covered!

File sharing

Sync users also continue to break records when it comes to sharing files and folders, with close to 3 million files shared every single day.


Link sharing with Sync is by far the most popular method of sharing, because the people you share with get instant access, no Sync account required! Additionally, Sync Pro and Business customers get advanced permissions when sharing links, such as expiry dates, activity notifications and preview only (no download).

The year of the web panel

In our last year end review we predicted that 2018 would be the year of the web panel, and boy was it ever.

In fact, we launched what can only be described as the best web panel ever! With a redesigned menu system, improved breadcrumb navigation, grid view, faster file version history and more – the new and improved Web Panel 3.0 really is a giant leap forward for all Sync customers. Get all the juicy details here.

Document previews for Microsoft Office formats

For Business Solo and Business Pro customers we launched inline previewing for virtually every Microsoft Office document format, and improved previewing for an expanded set of image formats. Our new and improved document previews also extend to link sharing, making it much easier for recipients of your shared links to preview the files you are sharing, directly from their web browsers.

We’re all-in in terms of launching features to help your business increase productivity in the cloud. Learn more about document previews here.

Bringing the “sync” to our mobile apps

We also continued to work on many new mobile app features throughout 2018. Notable highlights include sync offline (access your files even you are disconnected from the internet), a recents tab (quickly get to your newest files), team shared folder management and more.

Desktop app updates

We bumped the desktop app version up to 1.3, fixing many bugs as reported by you. Highlights include improved copy to Vault logging, improved two factor authentication integration and better compatibility with anti virus software. Look for more significant desktop app updates in 2019.

Improved help articles

Closing out 2018 we revamped the support knowledge base. You’ll find much improved guides detailing how to share with links, setup and manage team shared folders, request files, store files in Vault and more. Visit the new and improved help centre right now.

Stellar support

Our in-house customer service team doubled in size in 2018, and continues to grow. We’ve got an amazing team of support reps ready to help you, whenever you need it. Contact us any time.


Stable pricing

Best of all, even with all of these fantastic new features, we’ve been able to hold the line on your super-awesome pricing. Our philosophy has always been that you shouldn’t have to pay a premium for privacy protection, and we continued to deliver on this in 2018.

A big thank you!

We’d like to extend a sincere thanks, to each and every one of you. We’re committed to building a file storage and sharing platform that provides better security and privacy in the cloud, and we’re thrilled that so many of you are now keeping your data safe with Sync.

Happy New Year, and here’s to a spectacular 2019!

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