Here at Sync we’re on a mission to help you get your best work done. With a big emphasis on help. Helping you succeed is what drives us. It’s built into our DNA. And it’s what we’ve been doing since day one. Which is why, no matter which Sync plan you’re on, our expert team of dedicated, in-house customer support specialists are ready to help you. Need help getting set up? Have a question about a feature? Want to deep-dive on technical subject matter? Got a feature request? We’ve got all the answers. Real people working in sync to help you means our team is on your team. Always.
In order to offer an even more effortless customer service experience, we’re excited to announce a stellar new way to get help: phone support! You can now speak with our team directly and get expert answers to all your questions. In short, phone support is simply the fastest way for you to get help.
Nothing beats real-time conversations with real people. We promise no automated messaging systems or time-consuming processes. Instead, you get fast, one-on-one, personalized service from our expert, in-house customer service team. No more spending hours transcribing an essay’s worth of text to get your point across. No more waiting for a reply. You talk, we listen. Problem solved.
Furthermore, Sync phone support is on-demand, which works on your schedule. No more waiting, wondering, or re-arranging your day. Simply let us know when to call you!
Phone support is available exclusively on the new Sync Pro Teams Unlimited plan. If you’re not already on the Unlimited plan, upgrade now. We can’t wait to speak with you and show you just how effortless getting personalized support can be.
Of course, we continue to include fast email support for all, with priority front-of-the-line help for our Pro customers. We’re committed to offering stellar customer service regardless of which plan you’re on—contact us anytime. Likewise, the Sync help center offers easy, step-by-step instructions covering virtually every syncing topic. It’s a great place to get started. No matter how you prefer to get help, we’ve got answers for you.
Over 1.8 million individuals, businesses, and teams are getting their best work done with Sync, and we’re happy to help! In fact, here are some stats:
Fun fact: with a name like Sync, our team sometimes helps people who have locked themselves out of their vehicles get back in (Ford Sync My Ride). Thus, we really can help you with virtually anything!
Helping you is what we do, and our commitment to providing stellar customer service goes above and beyond this amazing announcement. For instance, here are even more support highlights from this past year:
We’re committed to making your Sync experience the best it can be, and that starts with stellar customer service. From self-help articles to priority email support and now optional, on-demand phone support, you’ll effortlessly get the help you need. Therefore, you can go ahead and get your best work done, knowing we’re always here to help you!