How do I install when running an anti-virus program?
When installing the Sync desktop client, there are anti-virus programs that may cause Sync not to function correctly. Below is a list of anti-virus software and how to setup Sync to run.
How to run Sync with McAfee Livesafe
After Sync installs it will be unable to Sync completely, with McAfee there are two functions that inhibit this; ‘Real Time Scanning’ and ‘Web and Email Protection’.
- Disable Real Time Scanning, click ‘Navigation’ on the top left. From there, under ‘Virus and Spyware Protection’ click ‘Schedule and run scans’. Click ‘Real-Time Scanning’ and turn it off.
- In order to stay protected click on ‘Scheduled Scans’ and select a ‘schedule a scan’. This will scan your computer in the traditional way and not lock up any files Sync is trying to use at the same time.
- To allow Sync through the firewall without any issues, under ‘Web and Email Protection’ click ‘View firewall and anti spam settings’. After that, click ‘Firewall’ then choose the ‘Internet Connections for Programs’ setting. Scroll down to ‘sync-worker.exe’ and press ‘Edit’. Under ‘Access’ and ‘Incoming and outgoing’ choose ‘Open to all devices’ then turn ‘Net Guard’ off. Hit ‘Save’.
How to Install Sync when running Panda Internet Security
After Panda detects the Sync installer app:
- Open the Panda Control Panel, click the button ‘Files in quarantine’
- Under the Quarantine header, click ‘x file(s) in quarantine’
- Highlight sync-installer.exe and click ‘Recover file’
- The installer is now out of quarantine, click ‘Open folder’ and run sync-installer.exe to continue
How to run Sync with Trend Micro
After Sync is installed, in Trend Micro:
- Select ‘Protection Settings’
- Disable ‘real-time scanning for compressed files’
- Ensure protection level is set to ‘Normal’
- Disable ‘Automatically delete files that show any signs of a threat
- Disable ‘Automatically delete joke programs’
- Click ‘Apply’
How to allow Sync in Webroot SecureAnywhere
- Right-click on the Webroot SecureAnywhere icon from the system tray and select View Status
- Click on the gear icon beside PC Security and go to the Block/Allow Files tab
- Click on Add File
- Type the following in the File name: field (one at a time) then click Open
C:\Users\yourusername\AppData\Local\Programs\Sync\sync-taskbar.exe
C:\Users\yourusername\AppData\Local\Programs\Sync\sync-worker.exe
- Click on the radio button for Allow
- Close the Webroot SecureAnywhere screen