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How does Pro Teams Unlimited phone support work?

Premium support is available to Sync Pro Teams Unlimited customers. If you are not yet a Pro Teams Unlimited customer you can upgrade right now.

Pro Teams Unlimited customers get the following premium support features:

  • Priority email support (2 hour response times during support hours)
  • Scheduled support phone calls on-demand

What are your phone support hours?

9 AM to 5 PM EST, Monday to Friday.

Email support is available 8 AM to 7 PM EST, Monday to Friday and 10 AM to 6 PM EST, weekends.

What language is phone support offered in?

Sync offers support in English for all customers. If you are a non English speaker you can submit your help request through our web form and our Support Team will use a translator to assist in communicating with you.

How do I schedule a phone call?

To schedule a call, click here and complete the form. A member of the Sync Support team will be in touch to collect additional details and schedule the call.

Why can’t I just call Sync directly? 

At Sync we aim to help you be as productive as possible. We’ve found through our own interactions with various customer support calls that waiting on hold or being passed around departments to be disruptive and put a strain on time. By scheduling calls our support team is able to narrow the focus of troubleshooting steps, familiarize themselves with your account history and you never have to wait on hold to talk to Sync.






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