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What if I forget my password?

If you have forgotten your password, you can have your password hint (if enabled) emailed to you to remind you what it is.

Here’s how to enable it.

To have the hint emailed to you:

1. Go to
2. Click “Forgot password?” in the bottom right

3. Enter your email address

4. Click “Send a password hint”

5. The hint will be emailed to you. This will remind you of the password you created.

If you did not enable password hint, you can change your password if you have installed Sync on a desktop device by following these steps: How do I change my password?


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