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What if I forget my password?

If you have forgotten your password, you can have your password hint (if enabled) emailed to you to remind you what it is.

Here’s how to enable it.

To have the hint emailed to you:

1. Go to cp.sync.com
2. Click “Forgot password?” in the bottom right

forgotpw

3. Enter your email address
4. Click “Request hint” to have it emailed to you. This will remind you of the password you created.

forgotpwhint

emailhint

If you did not enable password hint, you can change your password if you have installed Sync on a desktop device by following these steps: How do I change my password?

 

 




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