Privacy policy
This Privacy Policy (the "Policy") sets out the practices of Sync with respect to the collection, use and disclosure of personal information, including your personal information, and applies to the situations set out in Section 2 regarding the use of Sync products and services, including the Sync.com website. For ease of reference, we refer to ourselves as "Sync" or simply "we".
For the purposes of this Policy, personal information is any information that allows a natural person to be identified, directly or indirectly or that relates to an identified or identifiable natural person or household.
This Policy applies primarily to your contact and profile information. Save for certain strict exceptions described further below, Sync does not access or process the files, content or documents you store on or share via our cloud services (the “File Data”).
It is very important that you read and understand this Policy prior to subscribing to our product and services.
1. How to contact our Privacy Officer?
If you have any questions about this Policy or our handling of your personal information, you can contact our Privacy Officer:
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By e-mail:
By mail: |
privacyofficer@sync.com
If you reside outside of the United States: 105-155, Gordon Baker Road Toronto, Ontario M2H 3N5 If you reside in the United States: 2915, Ogletown Road. Newark, Delaware 19713
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2. How do we use and disclose your personal information?
How we process your personal information will depend on your use of Sync products and services. Below is a description of how Sync collects, uses and discloses your personal information with the understanding that we may also process your personal information as required by applicable law or otherwise with your consent.
In the course of our activities, we process your personal information in the manner set out in sections 2.1 to 2.5:
2.1 - To create and manage your user account;2.2 – To provide you with the products or services you subscribed to in a secure manner;
2.3 – To process your payment;
2.4 - To communicate with you and respond to your inquiries;
2.5 – To improve our products and services or develop new ones;
When you browse our website, we refer you to section 5 of this Policy and to our Cookie banner. The use of cookies may involve the processing of your personal information.
2.1 To create and manage your user account
How do we collect your personal information?
We collect your personal information directly from you when you subscribe to use our products and services
What categories of personal information do we collect and for what purposes do we use it?
| Category of personal information | Use |
|---|---|
| Account information: First name, last name, e-mail address, billing address, telephone number, user ID and IP address and device ID. | - Confirm your identity - Create your user account - Ensure you are properly registered to use our products and services - Identify your approximate location so that we can offer you the right services - Receive associated technical support |
| Credit card (via our partners) or payment information | - Complete your user account information when you subscribe to paid products and services. Credit card information is received and processed by our payment partners, not by Sync. |
| Any other personal information you submit to the Services, such as by uploading it (other than File Data). | - We use this personal information to provide the Services to you and as further described in this Policy |
Note: secondary information may be inferred by Sync from social media and other sources based on the personal information you provide.
Who has access to your personal information and with whom is it shared?
Authorized Sync personnel who require access to perform their duties may access your personal information, in whole or in part, as necessary and to our service providers such as service providers who provide software and maintenance services to host and process your personal information on our behalf.
2.1 To provide you with the products or services you subscribed to in a secure manner
How do we collect your personal information?
We collect your personal information directly from you when you subscribe to use our products and services
What categories of personal information do we collect and for what purposes do we use it?
| Category of personal information | Use |
|---|---|
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Account information: First name, last name, e-mail address, billing address, telephone, IP address, user ID, device name and device ID.
Log in information: e-mail address and password |
- Confirm your identity - Provide access to the products and services you subscribed to - Identify your approximate location so that we can offer you the right services |
| Your contacts, if you share them with us, including email, IP address, first name last name or display name. | - Allow you to share and collaborate on your folders, files, documents, etc., send messages and invite others to use our products and services. |
| Log information, such as your IP address, the time you access our products and services, browser type and language and the Internet Service Provider. Also platform information (computer and device versions, operating system version). | - Improve security of our products and services. - Protect the platform from threats. - Improve performance and stability of service. - Produce events logs (for more information see: https://help.sync.com/hc/en-us/articles/38275572449427-How-to-use-the-Events-Log)
Note: We make an effort to redact file names from logs. File data is not logged but Your interactions with files may be logged. You can opt out of product analytics tracking in your account settings. |
| Computer and device system logs (only when logging or report errors to server is enabled within the apps). | - For technical support as needed.
Note: User can disable this behaviour in app settings. |
Who has access to your personal information and with whom is it shared?
Authorized Sync personnel who require access to perform their duties may access your personal information, in whole or in part, as necessary and to our service providers such as service providers who provide software and maintenance services for sales and technical support as well as transactional email communications services.