Careers

The Sync team is growing. We are hiring outstanding people in Software Development, Marketing and Customer Service. Please send your resume to careers@sync.com.


Current Opportunities


AngularJS Javascript Developer (Full-time)
Software Engineer (Full-time)
Customer Success Team Leader (Full-time)
Customer Success Specialist (Full-time)
Business Account Representative (Full-time)
Mobile Software Engineer iOS / Android (Full-time)




AngularJS Javascript Developer


You’re a builder - and never stop building. You live and breathe Javascript. Single page web apps powered by HTML5, AngularJS and RESTful APIs are your specialty. You’re bleeding edge full-stack - and never look back.

You want your work to be seen by millions.

Sync.com is a next-generation cloud sync and sharing platform that gives users secure access to their data from anywhere. Having launched as a beta in 2013, Sync is now in use by over 300,000 individuals and businesses worldwide.

And we’re just getting started! We’re in the process of scaling our platform to accommodate hundreds of millions.

Sync is looking for an intermediate to expert level Javascript developer to help us disrupt the cloud. Disruptive because zero-knowledge encryption is baked into our core. If you’ve been following Edward Snowden, you need to follow Sync.

This position is all Javascript, all the time. A typical project involves building re-usable AngularJS directives and factories that provide cutting edge front-end user experiences for our web control panel. You’ll be pushing the limits of web technology one browser at a time.

Skills & Requirements

  • Show us something awesome - projects you’ve worked on
  • Demonstrate your ability to learn quickly, and willingness to try new things
  • Prove that you’re serious about documentation and testing
  • Excellent communication skills are a must!
  • You’ve got expert knowledge of Javascript, Javascript patterns, and the DOM
  • You have god-mode experience with AngularJS, Node, and the latest front-end tools and frameworks
  • You appreciate what static typing can bring to an evolving Javascript codebase (Typescript)
  • You’ve worked with HTML5 WebCrypto, File API, WebWorkers, and LocalStorage
  • You’re familiar with asynchronous concepts
  • You have some old-school knowledge of PHP
  • And an appreciation for SQL
  • You’re passionate about what you do

Please send your resume to careers@sync.com.




Software Engineer


Sync.com is a next-generation cloud sync and sharing platform that gives users secure access to their data from anywhere. Having launched as a beta in 2013, Sync is now in use by over 300,000 individuals and businesses worldwide.

And we’re just getting started! We’re in the process of scaling our platform to accommodate hundreds of millions.

We are looking for an experienced software engineer to join our team in Toronto. Your responsibilities include designing, developing, maintaining and improving the Sync product and platform. You can expect autonomy in your work and design decisions.

Skills & Requirements

  • BS or MS degree in Computer Science
  • Software development experience with C/C++, Objective C, Java & Javascript
  • Ability to write elegant SQL queries.
  • A thorough appreciation of the Unix philosophy.
  • Experience working with third-party APIs
  • Experience with native Windows, OS X, iOS and Android app development a plus
  • You’re passionate about what you do
  • Ability to learn quickly, and willingness to try new things
  • Excellent communication skills.

Please send your resume to careers@sync.com.




Customer Success Team Leader


Sync.com is a next-generation cloud sync and sharing platform that gives users secure access to their data from anywhere. Having launched as a beta in 2013, Sync is now in use by over 300,000 individuals and businesses worldwide.

And we’re just getting started! We’re in the process of scaling our platform to accommodate hundreds of millions.

We're looking for a Team Leader to help grow our sales and support team.

Responsibilities

  • Team leader
  • Review all customer support communication
  • Identify and improve quality of team communication
  • Manage team scheduling
  • Conduct regular team meetings
  • Listen to and mentor the team
  • Motivate team through coaching, reviews, management and recognition programs
  • Review support metrics such as customer happiness & resolution time
  • Maintain online support knowledge base articles
  • Work closely with development and product teams to ensure long-term customer success
  • Identify and escalate technical support tickets to development team when required
  • Know every detail of Sync, and understanding how all Sync users use the product
  • Ability to jump in and assist with customer support and onboarding as required (escalations)
  • Customer ambassador
  • Ability to work evenings, weekends and cover shifts as required

Skills & Requirements

  • Demonstrated ability to manage or lead a team required
  • 4+ years of systems administration or technical support experience
  • A deep understanding of computing systems, the cloud and hosted services
  • Familiarity with Windows, Mac OS, iOS and Android up to systems administrator level
  • Experience supporting or maintaining computers and networks in a small business environment
  • Ability to explain technical concepts in a non-technical way
  • Bachelor’s degree or higher in computer science, engineering a plus
  • Outstanding communication skills, written and verbal
  • Strong listening skills to facilitate issue resolution
  • Strong analytical, problem-solving and decision-making skills
  • Proven project / time management experience
  • Self-starter
  • A desire to make customers happy
  • A desire to make the team happy

Please send your resume to careers@sync.com.




Customer Success Specialist


Sync.com is a next-generation cloud sync and sharing platform that gives users secure access to their data from anywhere. Having launched as a beta in 2013, Sync is now in use by over 300,000 individuals and businesses worldwide.

And we’re just getting started! We’re in the process of scaling our platform to accommodate hundreds of millions.

We're looking for a Customer Success Specialist to join our sales and support team. You’ll be responsible for delivering the value of Sync to our customers. It will be your mission to work hand-in-hand with our small business customers, and their IT teams, to ensure successful Sync deployments.

Responsibilities

  • Support small business customers with Sync rollouts
  • Technical support and training during initial installs
  • Ensuring smooth prospect-to-customer transitions
  • Ongoing support to help customers get the most out of Sync
  • Knowing every detail of Sync, and understanding how small businesses use the product
  • Work closely with our development, product and marketing teams to ensure long-term customer success
  • Ability to work evenings, weekends and cover shifts as required

Skills & Requirements

  • 4+ years of systems administration or technical support experience
  • A deep understanding of computing systems, the cloud and hosted services
  • Familiarity with Windows, Mac OS, iOS and Android up to systems administrator level
  • Experience supporting or maintaining computers and networks in a small business environment
  • Demonstrated ability to manage or lead a small team
  • Ability to explain technical concepts in a non-technical way
  • Bachelor’s degree or higher in computer science or engineering a plus
  • Outstanding communication skills, written and verbal
  • Strong listening skills to facilitate issue resolution
  • Strong analytical, problem-solving and decision-making skills
  • Project management experience
  • Self-starter
  • A desire to make customers happy

Please send your resume to careers@sync.com.




Business Account Representative


Sync.com is a next-generation cloud sync and sharing platform that gives users secure access to their data from anywhere. Having launched as a beta in 2013, Sync is now in use by over 300,000 individuals and businesses worldwide.

And we’re just getting started! We’re in the process of scaling our platform to accommodate hundreds of millions.

We're looking for an Account Representative to help grow our Business Pro product line.

Responsibilities

  • Point of contact for our small business customers (email, live chat and telephone)
  • Setup and support successful Sync rollouts
  • Ensure smooth prospect-to-customer transitions
  • Maintain customer satisfaction with focus on our Business Pro product
  • Assist with general sales and on-boarding questions
  • Identify technical issues and escalate to technical support
  • Identify billing issues and escalate to billing team
  • Internal and external Sales prospecting to identify and convert potential Business Pro leads
  • Identify opportunities to upgrade and upsell
  • Knowing every detail of Sync, and understanding how small businesses use the product
  • Customer ambassador

Skills & Requirements

  • 4+ years of B2B sales or client service experience
  • Familiarity with Windows, Mac OS, iOS and Android
  • Ability to explain technical concepts in a non-technical way
  • Outstanding communication skills, written and verbal
  • Strong listening skills to facilitate issue resolution
  • Strong analytical, problem-solving and decision-making skills
  • A deep understanding of computing systems, the cloud and hosted services
  • Self-starter
  • A desire to make customers happy

Please send your resume to careers@sync.com.




Mobile Software Engineer iOS / Android


Sync.com is a next-generation cloud sync and sharing platform that gives users secure access to their data from anywhere. Having launched as a beta in 2013, Sync is now in use by over 300,000 individuals and businesses worldwide.

And we’re just getting started! We’re in the process of scaling our platform to accommodate hundreds of millions.

You will be responsible for developing, improving and maintaining our Android and iOS apps. Passion, excitement, and the drive to create an amazing product is a must!

Qualifications

  • 2+ years development experience (iOS / Android)
  • Proven skills creating high-performance native applications
  • Familiar with threading, SQLite, and the latest Android APIs / iOS APIs
  • Understanding of the process of building, debugging, and profiling Android / iOS apps
  • Experience with the Ionic Framework
  • You’ve published an app to the Play Store / App Store
  • Experience working with third-party APIs
  • Experience with Apache Cordova a plus
  • B.S. or M.S. Computer Science or related field

Please send your resume to careers@sync.com.

   

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