Sync | Terms of Service

These terms of service ("Terms") along with the Sync Privacy Policy, the GDPR Privacy Policy and the GDPR Data Processing Addendum constitute an agreement (the "Agreement") between you (“You”) and Sync, its subsidiaries, affiliates and licensors ("We," "Us" or "Sync"). If You reside in the United States, You are entering into this Agreement with Sync.com Corp., a corporation incorporated under the laws of the State of Delaware, U.S.A. If You reside outside of the United States, You are entering into this Agreement with Sync.com Inc., a corporation incorporated under the laws of the Province of Ontario, Canada.

Please read these Terms carefully before using Sync. By clicking the "Create Account" button or by using the Sync site, software, services or any related features ("Services"), You are agreeing to comply with and be bound by these Terms.

We may change these Terms on a going-forward basis at any time and in our sole discretion. If We make changes to these Terms, We will notify You of the changes. Our notice to You may include sending a message to the email address or text message number You provided to us, or notice through the Service. We will also update the "last modified" date at the bottom of these Terms when We make changes.

If your organization or business has entered into a separate agreement with Sync with respect to the Services (a “Business Agreement”), the terms of such Business Agreement shall govern and control your use of the Services. Your use of the Services will also remain subject to these Terms. In the event of any conflict or inconsistency between the Business Agreement and these Terms, the terms of the Business Agreement will prevail to the extent of such conflict or inconsistency.

If You are using any Services on behalf of an organization or business that has not entered into a Business Agreement, you represent and warrant that (a) You agree to these Terms on behalf of the organization or business you represent, (b) You have full legal authority to bind such organization or business to these Terms, and (c) You have read and understand these Terms. When You use the Services on behalf of an organization or company, the term “You” refers to the organization or business.

You must be 13 years of age or older to register and use the Services. You certify that You are 18 years old or, if You are between the ages of 13 and 18, that You are using the Service with the supervision of Your parent or legal guardian who agrees to be bound by these Terms.

You may use the Services only in compliance with the Terms. Any other use is not authorized. The Services may change over time as we improve our Services. We may stop, suspend, or modify the Services at any time without prior notice to You. We may also remove any content from our Services at our discretion.

If You do not agree to these Terms, then please do not subscribe and do not use the Services.

1. Your Account and Security

You must register with Sync to use the Services. When You register, You will be asked to create an account (Your "Account"). You agree to provide Sync with accurate and complete information when You create Your Account ("Account Information"). You also agree to update Your Account Information promptly should Your information change.

When You create Your Account, You will be asked to choose a username and password. You will use this username and password to access the Services and any data associated with Your Account or that You store with Sync (Your "Data").

We want Your Account to be as safe as possible. You are solely responsible for protecting the privacy and security of Your username and password, including not sharing or transferring Your username and password to any third party. You are responsible for any activity using Your Account, whether You authorized that activity or not. If You lose Your username or password, You may not be able to access Your Account or any of Your Data.

If Sync determines that there has been a breach of Your Account security, to protect You and your Data, Sync reserves the right to suspend Your Account and require You to create a new username and/or password. Sync is not liable for any loss or damage arising from any access to, or sharing and use of Your Account as a result of your actions or omissions. You agree that You will notify Sync via a support request at https://www.sync.com/contacthelp/ if Your Account is accessed or used without Your authorization, or if You have reason to believe that Your Account, username or password has been compromised.

2. License

Sync grants You a limited, non-exclusive, non-transferable and revocable license to use the Services subject to these Terms. You are licensed to make one copy of the software required to interface with the Services on each device, as reflected in the then-current documentation for Your Account.

Please note that certain third party code may be provided with Sync’s software and that the license terms accompanying that code will govern its use.

Sync or third parties own all right, title and interest in and to the Services, any software or documentation used therein, and any content featured or displayed on the Service, including text, graphics, photographs, images, moving images, sound, and illustrations(“Content”), provided, however, that this does apply to the files, content or documents you store on or share via our cloud services. This includes all rights, title and interest in any intellectual property rights. The only licenses granted are those set forth in these Terms. Sync and its licensors retain all other rights in the Services, and no other licenses to You are implied by these Terms.

You may not modify any Content and You may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content. You will not remove any copyright, trademark, or other proprietary notice from any material found on the Service. You are responsible for ensuring Your use is permissible before reusing any Content. The Service, Content, and all related rights remain the exclusive property of Us or Our licensors, vendors, agents, and/or Content providers unless otherwise expressly agreed, and are protected by U.S., Canadian, and other international copyright laws.

All trademarks, service marks and trade names of Sync used in the Service or the Content (including but not limited to: Sync name, Sync corporate logo, the Service name, the Service design, and any logos) (collectively “Marks”) are trademarks or registered trademarks of Sync or its affiliates, partners, vendors, or licensors in the United States, Canada, or other countries. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Marks in any way without Our prior written consent.

3. Your Use of the Services (the "Golden Rules")

In order to make the use of Services the best experience it can be, and protect all our users, You agree that You will not do any of the following when using the Services:

harm, disrupt or interfere with the operation of the Services, computer system or network;
provide false information about Your identity or pretend to be another user in order to gain access to any Account, computers or networks related to the Services, without authorization;
attempt to interfere with any authorized use of the Services;
use the Services to store, backup or distribute any illegal files or data;
sublicense, lease, rent, loan, resell, transfer or distribute any portion of the Services without prior written consent from Sync;
use the Services to store, backup or distribute material that contains viruses, Trojan horses, worms, corrupted files, spyware, malware or any other similar software that may damage the operation of the Services or another person's computer or property;
probe, scan, or test the vulnerability of any system or network, including that of the Services;
breach or otherwise circumvent any security or authentication measures, including those of the Services;
access, tamper with, or use areas of the Services or Account that You are not authorized to use;
interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;
pay for Your Account with fraudulent payment means;
access or search the Services by any means other than the publicly supported interfaces (for example, by using any robot, spider, scraper, or other automated means);
send unsolicited communications, spam, or any altered, deceptive or false source-identifying information (including "spoofing" or "phishing");
impersonate or misrepresent Your affiliation with any person or entity;
harass, threaten, harm, libel or defame any other person or entity, including our personnel;
infringe upon or violate the intellectual property rights or privacy rights of any person or entity;
publish or share materials that are unlawfully pornographic or indecent, or that violate the law of any relevant jurisdiction;
alter, modify or attempt to circumvent any disabling or security mechanisms that may be included in the Services;
download or copy account information for the benefit of a third party;
use the Service in connection with the training of machine learning or a neural network, deep learning or artificial intelligence system or software;
overload the Services, computer system or network by uploading an excessive or disproportionate amount of data or content; or
otherwise use Your Account for any illegal or prohibited activity or in a manner that breaches these Terms.

Sync may immediately terminate, suspend, and/or take other mitigating actions regarding Your Account should it discover that You or someone using Your Account has engaged in any of the prohibited activity listed above.

4. Your Data

You own Your Data. You are solely responsible for maintaining and protecting Your Data. Sync shall not be liable for any loss or corruption of Your Data, or for any costs or expenses associated with backing up or restoring any of Your Data.

5. Data Sharing

The Sync Services allows You to share Your Data with others. By doing so, You are enabling others to copy, distribute, make public, modify, delete or otherwise misuse Your Data, among other things. Additionally, if You choose to provide access to Your Data to another person, that person may provide unauthorized access to others. You agree that Sync has no responsibility for anything that any person with whom You share Your Data does with Your Data, including making it available to others.

6. Intellectual Property Protection

Sync respects the intellectual property rights of others. We expect that You will also respect those rights. You may not use the Services to upload, store, share, display, post, e-mail, transmit or otherwise make available any material that infringes any copyright, patent, trademark, trade secret or other proprietary rights of any person or entity.

Sync also asks that You please respect its intellectual property rights. To that end, You agree not to remove, obscure, or alter any trademark, copyright or other proprietary rights notices displayed in the Services, software or on the Sync website. You agree not to modify, adapt, translate or create derivative works from the Services. You agree not to decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Services.

Sync may delete or disable any of Your Data alleged to be infringing this provision. Sync may also suspend or terminate Your Account and access to the Services for violations of this provision.

7. Notification.

If You give us Your email address or phone number in connection with Your Account, then We may send notifications to You via email or via SMS (text message), including to verify Your identity before registering Your mobile phone number. We may also send You notifications by other means (for example by in-product messages). Data or messaging rates may apply if You receive notifications via SMS.

8. Compliance with Applicable Laws

You are responsible for ensuring that Your use of the Services is in compliance with all applicable foreign, federal, state and local laws, rules and regulations.

9. User Indemnity

To the fullest extent permitted by law, You agree to defend, indemnify, and hold Sync, its affiliates, officers, employees, directors, shareholders, suppliers, resellers and partners harmless from and against any liabilities, damages, losses and expenses, including reasonable attorney fees and costs, from any third party demand or claim in connection with:

Your use of the Services;
Your violation of these Terms;
Your violation of any third party right, including any intellectual property right or trade secret;
Your violation of the law of any relevant jurisdiction; or
any claim that use of Your Data caused damage to a third party.

This indemnity obligation will survive the termination or expiration of Your Account and these Terms.

10. Term & Termination

You can terminate at any time, for any reason, by canceling Your Account and ceasing to use the Services, per the instructions on the Sync website. Sync also reserves the right to suspend or terminate a free Account at any time or for any violation of these Terms. Without limiting the foregoing, Sync may suspend or terminate a free Account at will and without having to provide any notice, including, without limitations, where a user has not accessed or used it for a period of six or more consecutive months.

Your paid Account will renew automatically for the same term, unless You cancel Your Account.
Sync may suspend or terminate any paid Account at any time (i) if You stop paying subscription fees, (ii) if You do not renew Your subscription upon its expiry, (iii) for any violation of these Terms, or (iv) if Your use of the Services could cause a risk of harm or loss to Sync or any of its other users.

When reasonable, Sync will try to provide You with advance notice of any suspension or termination of Your Account and, where appropriate, an opportunity to remedy the circumstances giving rise to such suspension or termination, provided that Sync will not be obligated to do so except to the extent required by law.
You acknowledge and agree that upon suspension or termination of Your Account, You may no longer have access to Data stored or maintained through the Services.

IT IS YOUR DUTY TO RETRIEVE YOUR DATA PRIOR TO THE EFFECTIVE DATE OF TERMINATION OF YOUR ACCOUNT. UPON TERMINATION, YOUR DATA WILL BE SET FOR DELETION IN ACCORDANCE WITH OUR STANDARD RECURRENT DELETION PROCEDURE, WHICH MAY OCCUR AS EARLY AS 30 DAYS AFTER SUCH DATE OF TERMINATION.

11. Terms of Payment

Payments are due upon Account activation and subsequent renewal dates, the whole in accordance with Your applicable subscription plan. Unused Services will not be refunded, except to the extend required by law. Upgrades, renewal amounts and any applicable taxes will be charged to the credit card or payment method on file.

Prices stated for products and Services exclude all applicable taxes unless stated otherwise. Transaction totals with a tax line item may reflect an estimated tax amount. The actual tax amount is calculated based on Your billing address for a single purchase or Your location at the time You registered for a recurring Service and many vary from the estimated tax. You are solely responsible for paying all taxes.

You will pay all fees in the currency quoted by Sync at the time of purchase. All fees are due in full, without setoff, deduction or withholding of any kind, except as required by law. Prices are subject to change on renewal of Your subscription. If the renewal price has changed, You will be charged the then-current price valid at the time of the renewal of Your subscription. Sync will provide notice of any change in renewal pricing by email at least [30] days prior to Your next renewal date. We may suspend or cancel the Service if We do not receive an on time, full payment from You. Suspension or cancellation of the Service for non-payment could result in a loss of access to and use of Your Account and its content. In the event legal action is necessary to collect on balances due, You agree to reimburse Sync and its vendors or agents for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses. You are responsible for purchase of, and payment of charges for, all Internet access services and telecommunications services needed for use of the Service.

12. Changes to the Service & Terms

Sync may permanently or temporarily stop providing, or may modify the Services, any feature included in the Services, or the availability of the Services on any particular device, or these Terms, at any time and without notice to You, provided that any such discontinuation or modification shall be carried out in a manner consistent with applicable law. While not obligated to do so, Sync will try to communicate any such actions to You by either sending You an e-mail or by posting relevant information to the Sync website. Your license to use the Services depends upon Your agreement to be bound by these Terms and any modification to these Terms. If You do not agree to be bound by these Terms, You may not use the Services. The latest Terms will apply to any dispute or issue arising after the Terms have been updated.

13. Disclaimer of Warranties

YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK, AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, SYNC, ITS AFFILIATES, SUPPLIERS, RESELLERS AND PARTNERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN PARTICULAR, SYNC, ITS AFFILIATES, SUPPLIERS, RESELLERS AND PARTNERS MAKE NO WARRANTY THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) YOUR USE OF THE SERVICES WILL BE TIMELY, UNINTERRUPTED, SECURE OR ERROR-FREE; (C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF THE SERVICES WILL BE ACCURATE OR RELIABLE; AND (D) ANY DEFECTS OR ERRORS IN THE SERVICES WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. YOU FURTHER ACKNOWLEDGE THAT THE SERVICES ARE NOT INTENDED OR SUITABLE FOR USE IN APPLICATIONS THAT COULD LEAD TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL DAMAGE.

Please note that some jurisdictions do not allow the type of exclusion listed above, so some of these exclusions may not apply to You.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SYNC, ITS AFFILIATES, OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, AGENTS, SUPPLIERS AND LICENSORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, GOODWILL OR PROFITS) DAMAGES, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT YOU HAVE BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL BE NO MORE THAN THE GREATER OF $100 USD OR THE AMOUNTS PAID BY YOU TO SYNC FOR THE SERVICES IN QUESTION DURING THE TWELVE-MONTH PERIOD PRIOR TO THE FIRST OCCURRENCE OF THE CAUSE OF ACTION OR CLAIM.

Please note that some jurisdictions do not allow the type of limitation listed above, so some of these limitations may not apply to You. In jurisdictions where the limitations listed above are not allowed, Sync’s liability will be limited only to losses or damages that are reasonably foreseeable and arise from its failure to exercise due skill and care or from its breach of these Terms.

Nothing in these Terms will operate to exclude or restrict any consumer rights or remedies that cannot lawfully be waived or limited by agreement.

15. Third-Party Products

The Service may contain links to websites that We and our affiliates do not own, operate, or control. All such links are provided solely as a convenience to You. If You use these links, You will leave the Service. Neither We nor any of our affiliates are responsible for any content, materials, or other information located on or accessible from any other website. Use of any third-party links, applications, services or products (“Third Party Products”) by You in connection with the Services is solely between You and the applicable third-party provider. Sync makes no warranties of any kind and assumes no liability whatsoever for Your use of any Third Party Products.

16. Encryption

Sync.com storage service is end-to-end encrypted by default. However, the level and type of encryption available to You may vary depending on the specific Service plan or features to which You have subscribed. If You use any end-to-end encryption feature enabled by Sync, You must comply with all applicable technical procedures and operational requirements.

You acknowledge that certain actions, account settings or subscription changes initiated by You may affect the level or continuity of encryption applied to Your Data. Changes to Your Service plan or account configuration may result in Data being encrypted, decrypted, or otherwise processed under different security parameters.

You are responsible for reviewing and understanding the encryption parameters associated with Your Service plan and any conditions and limitations related thereto.

17. Miscellaneous

16.1 Comments

You can provide Sync with comments, suggestions or feedback about the Services (Your “Comments”). You must be the author of Your Comments and they must not violate the intellectual property rights of others. You agree to assign and transfer to Sync all right, title and interest in and to Your Comments.

16.2 Consent

By creating an Account, You hereby consent to Sync sending You information regarding the Services, including by email. You will be given the option to opt out of or unsubscribe from any such communications.

16.3 Governing Law and Dispute Resolution

Before filing any claim against Sync, You agree to first attempt to resolve the dispute informally by sending a written notice of dispute to https://www.sync.com/contacthelp/, including Your name, a description of the dispute, and the relief sought. Sync will make reasonable efforts to resolve the dispute informally by contacting You via email. If the dispute is not resolved within thirty (30) days following submission of such notice, You may initiate a proceeding in accordance with the provisions below.

If the laws of the jurisdiction in which You reside do not permit the parties to designate another governing law or forum for dispute resolution, then the laws of that jurisdiction will govern these Terms and any claim, cause of action or dispute arising out of or relating to these Terms or the Services, and You may bring such claim, cause of action or dispute before any competent court in that jurisdiction having proper authority over the matter.

In all other cases, and for any claim, cause of action or dispute arising out of or relating to this Agreement or the Services, You and Sync agree that such claim, cause of action or dispute will be brought exclusively before the courts of the Province of Ontario, Canada, in the District of Toronto. You further agree and acknowledge that the laws of the Province of Ontario and the federal laws of Canada applicable therein will govern these Terms and any claim, cause of action or dispute arising out of or relating to these Terms or the Services, without regard to conflict of law principles.

You agree that the United Nations Convention on Contracts for the International Sale of Goods, the Uniform Commercial Code, the Uniform Computer Information Transactions Act, and any law effectuating these conventions do not apply to these Terms.

16.4 Entire Agreement

These Terms constitute the entire and exclusive agreement between You and Sync with respect to the Services, and supersede and replace any other agreements, terms and conditions applicable to the Services (except, for greater certainty, the Sync Privacy Policy, the GDPR Privacy Policy, the GDPR Data Processing Addendum and the Business Agreement, if applicable).

16.5 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties and their respective successors and permitted assigns, and no other person shall have any rights under or by reason of these Terms.

16.6 Waiver

Sync’s failure to enforce a provision of these Terms is not a waiver of its right to do so later. Any waiver of any provision of these Terms will be effective only if in writing and signed by Sync.

16.7 Severability

If a provision of these Terms is found unlawful, invalid or unenforceable, then the remaining provisions of these Terms will remain in full effect and an enforceable provision will be substituted reflecting our intent as closely as possible.

16.8 Assignment

You may not assign or transfer, in whole or in part, any of Your rights under these Terms, and any such attempt will be void. Sync may assign or transfer, in whole or in part, any of its rights under these Terms at any time, for any reason.

16.9 Independent Contractors

Sync and You are not legal partners or agents; instead, our relationship is that of independent contractors.

16.10 Copyright

In accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, we will respond promptly to claims of copyright infringement committed using the Services that are reported to http://www.sync.com/contactdmca.

These Terms were last modified on October 27, 2025

Terms of service