Sync Pro and Business customers can stream audio and video files via the Sync mobile apps. This makes it easy to view videos and listen to audio, without downloading first.
In this article:
Note: Streaming is only available on Pro Sync accounts. If you are on a free Sync Starter plan media will download first, before playing.
Note: Sync does not transcode or re-encode your videos. Videos play at maximum resolution and bitrate.
Constant loading or spinning: The video bitrate may be too high to stream over the available bandwidth. The solution would be to re-encode your video at a lower bitrate.
No audio: The video may be using an unsupported audio type. The solution would be to re-encode your video using a supported audio type as per the list above.
High network utilization: High video bitrates (eg. 4K) may saturate your network. The solution would be to re-encode your video at a lower bitrate.
Blank or black player screen: The video type is not supported.