Sync is designed to protect your security and privacy in the cloud with strong end-to-end encryption. Your files stored with Sync are always encrypted in transit and at rest, and protected from unauthorized cloud access at all times. We’re committed to protecting your security and privacy in the cloud. Here’s what you can do to further protect your Sync account and files.
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You’ve probably heard this before, but choosing a strong password and never re-using a password you’ve used elsewhere is the safest thing you can do to protect your account. Furthermore, if you install the Sync desktop app you should also ensure that you’re using a strong password for your Windows or Mac computer account as well.
Follow these instructions to change your Sync password
Two-factor authentication adds an extra level of security in the event that your password is compromised. We highly recommend enabling this feature.
Follow these instructions to enable 2FA
PIN lock adds an extra level of protection for the Sync app on your mobile device.
Follow these instructions to enable PIN lock
If you suspect that your Sync account has been compromised you can easily check to see if this is the case, and remotely disable any device.
View a list of devices connected to your account here
Your Sync account includes an event audit log, which makes it easy to keep track of file changes, user activity, and account notifications.
View Events here
When you add a file to Sync it is encrypted locally, encrypted in transit, and remains encrypted in the cloud. Your files are fully encrypted with Sync. That said, Sync does not protect your files in the Sync folder on your computer from physical access, for example if the hard drive in your computer is physically extracted, or your Windows or Mac password is compromised. To protect against these kinds of threats we recommend that you enable local drive encryption (and ensure you are using a strong computer password).
For Microsoft Windows users we recommend enabling Bitlocker Drive Encryption, which is a free utility included with many versions of Windows. Bitlocker encrypts your local hard drive with your Windows password, and works seamlessly with Sync. More information on Bitlocker here.
For Mac users we recommend enabling Apple FileVault, which is a free utility included with all Apple computers. FileVault encrypts your local hard drive and works seamless with Sync. More information on Apple FileVault here.
Remote wipe allows you to remotely delete files on the computers of users you have shared files with.
If you’ve installed the Sync desktop app on a public computer that is shared by multiple people, you can disable the password reset feature of the app. This can help you control who can change your Sync password.
If you’ve installed the Sync desktop app on a public computer that is shared by multiple people, you can disable the single sign-on feature of the app to prevent unauthorized access to the web panel. This can help you control who has access to your account settings.