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What can I do to ensure my files are encrypted and my Sync account is secure?

Sync is designed to protect your security and privacy in the cloud with strong end-to-end encryption. Your files stored with Sync are always encrypted in transit and at rest, and protected from unauthorized cloud access at all times. We’re committed to protecting your security and privacy in the cloud.

Here’s what you can do to further protect your Sync account and files:


Choose a strong, unique password:

You’ve probably heard this before, but choosing a strong password and never re-using a password you’ve used elsewhere is the safest thing you can do to protect your account. Furthermore, if you install the Sync desktop app you should also ensure that you’re using a strong password for your Windows or Mac computer account as well.
Follow these instructions to change your Sync password


Enable two-factor authentication:

Two-factor authentication adds an extra level of security in the event that your password is compromised. We highly recommend enabling this feature.
Follow these instructions to enable 2FA


Enable PIN lock on the Sync mobile apps:

PIN lock adds an extra level of protection for the Sync app on your mobile device.
Follow these instructions to enable PIN lock


Monitor attached devices and web sessions:

If you suspect that your Sync account has been compromised you can easily check to see if this is the case, and remotely disable any device.
View a list of devices connected to your account here


Monitor events:

Your Sync account includes an event audit log, which makes it easy to keep track of file changes and account notifications.
View Events here


Enable local drive encryption:

When you add a file to Sync it is encrypted locally, encrypted in transit, and remains encrypted in the cloud. Your files are fully encrypted with Sync. That said, Sync does not protect your files in the Sync folder on your computer from physical access, for example if the hard drive in your computer is physically extracted, or your Windows or Mac password is compromised. To protect against these kinds of threats we recommend that you enable local drive encryption (and ensure you are using a strong computer password).

For Microsoft Windows users we recommend enabling Bitlocker Drive Encryption, which is a free utility included with many versions of Windows. Bitlocker encrypts you local hard drive with your Windows password, and works seamlessly with Sync. More information on Bitlocker here.

For Mac users we recommend enabling Apple FileVault, which is a free utility included with all Apple computers. FileVault encrypts your local hard drive and works seamless with Sync. More information on Apple FileVault here.


Use remote wipe on team shared folders:

Remote wipe allows you to remotely delete files on the computers of users you have shared files with.
Learn more


Disable desktop app password change on public computers:

If you’ve installed the Sync desktop app on a public computer that is shared by multiple people, you can disable the password reset feature of the app. This can help you control who can change your Sync password.
Learn more


Disable single sign-on (SSO) on public computers:

If you’ve installed the Sync desktop app on a public computer that is shared by multiple people, you can disable the single sign-on feature of the app to prevent unauthorized access to the web panel. This can help you control who has access to your account settings.
Learn more






   

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