Why aren’t certain files on my computer syncing?
Different operating systems name files differently. A file name on a Mac with a certain character may not be compatible if syncing to a Windows computer. This may cause the file not to sync at all or the system to try and sync on a continuous loop. If this is the case, we recommend renaming the file.
- / (forward slash)
- \ (backslash)
- < (less than)
- > (greater than)
- : (colon)
- ” (double quote)
- ~$ (tilde dollar sign)
- | (vertical bar or pipe)
- ? (question mark)
- * (asterisk)
- ˆ (circumflex)
- blank space before or after the file name
- . (period at the end of a file or folder name)
- temp files
- ._ files
- .lnk files
- LPT$ (where $ can be any single digit)
- COM$ (where $ can be any single digit)
- Pathnames over 250 characters
You can quickly see files that are excluded from syncing through the Sync desktop client.
- Click on the Sync icon located on your Windows system tray (bottom right corner) or Mac OS X menu bar (top right corner)
- Click Preferences
- Click the Progress tab.
- The files will be listed. You can easily navigate to the folder they are in by double clicking the file name.