Get help

Getting started with

Congratulations on choosing Sync! As a Sync customer you can:

  • Access your documents and files from multiple computers and mobile devices.
  • Protect your data by backing it up in the cloud.
  • Share your files securely.
  • Setup centralized folders that multiple people can access.
  • Keep your documents and files safe, secure and private.

This article is intended for free Sync Starter, Personal Pro and Pro Solo customers. If you are a Business Pro Teams customer have a look at the Business Pro Teams Getting Started Guide.

Next steps:

1. Install the Sync desktop app for Windows or Mac on your computer

Once you’ve signed up for Sync you can install the Sync desktop app on your computer. The desktop app seamlessly integrates Sync with your computer, working behind the scenes to synchronize your files securely to the cloud.

2. Access the web panel

Sync provides web-based access to your files via the web panel. The web panel is a secure way
to access your documents and account settings from any web browser, or when you
don’t have the desktop app installed.

3. Get the Sync mobile apps for iOS and Android

With Sync you can easily access and preview your files from any iPhone, iPad, or Android device. The mobile apps are available from the Apple App Store or Google Play Store. Simply search for “” to find the app and install.

  • Get the iOS (iPhone and iPad) app here
  • Get the Android (Android phones and tablets) app here.

4. Back up and synchronize your files using the Sync folder

The Sync desktop app creates a special Sync folder on your computer, and the Sync folder works just like any other folder. However, files in the Sync folder are backed up to the cloud automatically, can be synchronized to your other computers or devices, are protected with version history and deleted file recovery, and can optionally be shared.

5. Archive your files with Sync Vault

Your Sync account includes a cloud-only storage space called Vault. Vault is typically used to backup files and folders located outside of your Sync folder. Files stored in Vault are not automatically synchronized to your other computers or devices, which makes it ideal for backups or freeing up space.

6. Share your files securely with links

Sync links make it easy to send files and folders to just about anyone. Recipients of links cannot edit the original file in any way (links are view-only), and do not need a Sync account.

  • Follow the links tutorial article for more details on how to share your files using links.
  • Links include access control permissions such as passwords, expiry dates, email notifications and more. The link permissions article provides more detail.

7. Collaborate with multiple users using team shared folders

Sync can be setup for use with multiple users, typical in a business environment where administrative access control is required. Multi-user collaboration allows you to securely share folders and collaborate on files, in a fully managed shared folder work space.

8. Secure your Sync account with two-factor authentication (2FA)

Two-factor authentication is a recommended security feature that can help protect your Sync account from unauthorized access.

9. Configure password recovery options to help you reset a forgotten password

Important: For maximum security and privacy Sync does not store or transmit your password (to ensure that no one can get a hold of it). As such, it is crucial that you keep a copy of your password in a safe place, ensure that you’ve got the Sync desktop app installed, or, optionally enable email-based password recovery or set a password hint. Otherwise if you lose your password there will be no way to recover it.

10. Contact us if you have any questions – we’re here to help!

Let our team of Sync experts help you get started. Contact us right now.

Copyright © 2024, Inc.
Terms of service · Privacy policy · GDPR