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The Sync mobile apps

The Sync apps are available for Android, iPhone and iPad, and make it easy for you to access your files right from your mobile device. The Sync apps are free, and provide the following features:

  • Access your files in Sync from anywhere
  • Use third-party apps on your device to open and edit files in Sync
  • Take photos and videos using the camera on your device, and automatically save them to Sync
  • Make files available for offline access
  • Share your files using links, in emails, text messages and other apps
  • Manage team shared folders

Get the mobile app on Google Play or the Apple App Store. You can also access Sync from your mobile web browser, without installing the app.

In this article:


Upload photos, videos and files from your phone or tablet to Sync

The Sync mobile apps include multiple ways to upload files from your phone or tablet. Uploaded files will synchronize to your computer and be available on other connected devices, as well as the Sync.com web panel.


Uploading photos and videos automatically:

The Sync mobile app can automatically upload your photos and videos as you take them. To do so, you’ll need to enable camera uploads.


Uploading photos, videos and files manually:

  1. Open the Sync mobile app.
  2. Browse to the folder where you would like to upload your files.
  3. Tap the + (plus) icon at the bottom of the screen.
  4. Tap Upload on Android, or Upload photos / Upload files on iPhone / iPad.
  5. Tap the photo, video or file you would like to upload. On iPhone / iPad additionally tap Select.
  6. To upload multiple photos, videos or files, long press on Android, or tap multiple on iPhone / iPad and tap Select.

Uploading from other apps installed on your mobile device:

You can add files directly to your Sync account from any other app on your phone, as long as the app supports sharing. On Android look for the (share icon). On iPhone and iPad look for the (share icon). For example:

Uploading from the Photos app on Android, to Sync:

  1. Open the Photos app on your Android device.
  2. Long press one or more photos to select them.
  3. Tap the (share icon) icon at the top the screen.
  4. Tap Save to Sync.
  5. Browse to the folder where you would like to upload your files.
  6. Tap Add

Uploading from the Photos app on iPhone or iPad, to Sync:

  1. Open the Photos app on your iPhone or iPad.
  2. Tap Select and select one or more photos.
  3. Tap the (share icon) icon at the bottom of the screen.
  4. Tap Save to Sync.
  5. Browse to the folder where you would like to upload your files.
  6. Tap Add

Setting offline access for your files and folders

Sync Pro and Business customers can make both files and folders available for offline access (free Sync customers can only make files available for offline access). When you make a file or folder available offline, you can access it even when your mobile device is not connected to the Internet. For example, when you are in Airplane mode.

  1. Open the Sync mobile app.
  2. Browse to the file you’d like to make available for offline access.
  3. Tap the (ellipsis) icon beside any file to open the file menu.
  4. Tap Sync Offline.

Once you’ve made a file available for offline access, and it has downloaded to your mobile device, you’ll be able to access it anytime, by tapping it, even when you are no longer connected to the Internet.

To unset a previously synced offline file:

Follow the same steps as above, but tap Unset Sync Offline to remove it from the device.


Access all of your offline files and folders easily:

  1. Open the Sync mobile app.
  2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
  3. Tap Show Offline Files.

Sort and manage your files with the Sync mobile app


Sort options:

You can sort your files and change the view by tapping the (ellipsis) icon at the top right corner of the screen, when viewing your Files or Vault. You’ll get the following options:

  • Sort: A-z (sorts your files alphabetically).
  • Sort: Newest – Oldest (sorts your files chronologically).
  • Grid View or List View (lists your files in a column, or displays large icons and thumbnails or your photos, arranged in a grid).

File management options:

You can manage your files and folders by tapping the (ellipsis) icon to the right of the file name in list view (under the file name in grid view). You’ll get the following options:

  • Open with … – Choose a third-party app to preview / open the file.
  • Share as attachment … – (Android) Choose a third-party app to process the file.
  • Share as a link (or Manage link) – Create a secure link to a file or folder, and share the link via email.
  • Create shared folder (or Manage shared folder) – Create a team shared folder and give other team members access.
  • Save to device (Android only) – Save the file to local storage on the device.
  • Sync offline (or Unset sync offline) – Set the file offline access.
  • Copy – Copy the file or folder to a new location in your Sync folder or Vault.
  • Rename – Rename the file or folder.
  • Move – Move the file or folder to a new location in your Sync folder or Vault.
  • Delete – Delete the file or folder.

Multi-select: On Android you can “long press” files to multi-select (tap down on the filename until it is highlighted). On iPhone and iPad tap the (ellipsis) icon at the top right corner of the file listing (in the blue bar) and tap Select Mode to select multiple files. File management options are limited in multi-select mode.


Open your files with third-party apps on your phone or tablet

You can open your files in Sync using third-party applications installed on your phone. For Microsoft Office documents follow these instructions. For any other file format follow these instructions:

  1. Open the Sync mobile app.
  2. Browse to the file you’d like to open.
  3. Tap the (ellipsis) icon beside the file, to open the file menu.
  4. Tap Open With.
  5. A list of apps installed on your phone that can open the file will appear. Tap the app you’d like to open the file.

Note: Once you have opened the file in another app, edits or changes made to the file in that app may not save back to Sync automatically. You may have to manually upload changes back to Sync from the app, by sharing them back to Sync.


Passcode (PIN) lock

PIN lock adds an extra level of protection for the Sync app on your mobile device. To enable PIN lock:

  1. Open the Sync mobile app.
  2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
  3. Scroll down and tap (toggle) Passcode Lock.
  4. Input a 4 digit PIN code.
  5. Verify the 4 digit PIN code.

Once enabled, you will be prompted to enter your PIN code whenever you open the Sync app on your mobile device.


Passcode (PIN) lock settings:

Allow Fingerprint: Enabled by default. Allows you to use your fingerprint, as well as the 4 digit code.

No Bypass: Disabled by default. When enabled, sharing to Sync from third-party apps installed on your phone will be blocked.


Sync mobile app settings, storage and memory management

By default the Sync mobile apps do not store files in Sync directly on your device unless you tap or preview them first. This “on demand” approach saves space and mitigates excessive data usage. You can use the offline access feature to store selected files or folders directly on your device as needed.

Files you tap to preview or open will be stored locally on your device in a temporary cache folder managed by the Sync app, which does take up space on your phone.

You can manage local storage settings to free up space as follows:

  1. Open the Sync mobile app.
  2. Tap Settings. You can find settings at the bottom of the screen on iPhone and iPad (), or from the menu icon () on Android.
  3. Tap Clear Cache to clear the temporary file cache used by Sync (which can help free up space on your device)
  4. Under Offline Settings you can also tap Clear Offline Files which will remove all files and folders that you previously set for offline access.




   

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