The Sync apps are available for Android, iPhone and iPad, and make it easy for you to access your files right from your mobile device. The Sync apps are free, and provide the following features:
In this article:
The Sync mobile apps include multiple ways to upload files from your phone or tablet. Uploaded files will synchronize to your computer and be available on other connected devices, as well as the Sync.com web panel.
Uploading photos and videos automatically:
The Sync mobile app can automatically upload your photos and videos as you take them. To do so, you’ll need to enable camera uploads.
Uploading photos, videos and files manually:
Uploading from other apps installed on your mobile device:
You can add files directly to your Sync account from any other app on your phone, as long as the app supports sharing. On Android look for the (share icon). On iPhone and iPad look for the (share icon). For example:
Uploading from the Photos app on Android, to Sync:
Uploading from the Photos app on iPhone or iPad, to Sync:
Sync Pro and Business customers can make both files and folders available for offline access (free Sync customers can only make files available for offline access). When you make a file or folder available offline, you can access it even when your mobile device is not connected to the Internet. For example, when you are in Airplane mode.
Once you’ve made a file available for offline access, and it has downloaded to your mobile device, you’ll be able to access it anytime, by tapping it, even when you are no longer connected to the Internet.
To unset a previously synced offline file:
Follow the same steps as above, but tap Unset Sync Offline to remove it from the device.
Access all of your offline files and folders easily:
You can sort your files and change the view by tapping the (ellipsis) icon at the top right corner of the screen, when viewing your Files or Vault. You’ll get the following options:
File management options:
You can manage your files and folders by tapping the (ellipsis) icon to the right of the file name in list view (under the file name in grid view). You’ll get the following options:
Multi-select: On Android you can “long press” files to multi-select (tap down on the filename until it is highlighted). On iPhone and iPad tap the (ellipsis) icon at the top right corner of the file listing (in the blue bar) and tap Select Mode to select multiple files. File management options are limited in multi-select mode.
You can open your files in Sync using third-party applications installed on your phone. For Microsoft Office documents follow these instructions. For any other file format follow these instructions:
Note: Once you have opened the file in another app, edits or changes made to the file in that app may not save back to Sync automatically. You may have to manually upload changes back to Sync from the app, by sharing them back to Sync.
PIN lock adds an extra level of protection for the Sync app on your mobile device. To enable PIN lock:
Once enabled, you will be prompted to enter your PIN code whenever you open the Sync app on your mobile device.
Passcode (PIN) lock settings:
Allow Fingerprint: Enabled by default. Allows you to use your fingerprint, as well as the 4 digit code.
No Bypass: Disabled by default. When enabled, sharing to Sync from third-party apps installed on your phone will be blocked.
By default the Sync mobile apps do not store files in Sync directly on your device unless you tap or preview them first. This “on demand” approach saves space and mitigates excessive data usage. You can use the offline access feature to store selected files or folders directly on your device as needed.
Files you tap to preview or open will be stored locally on your device in a temporary cache folder managed by the Sync app, which does take up space on your phone.
You can manage local storage settings to free up space as follows: