The Sync.com web panel provides secure web-based access to your cloud storage and account settings. From the web panel you can:
In this article:
The web panel is compatible with Internet Explorer 10+, Microsoft Edge, Safari 7+, Firefox, and Chrome web browsers on both desktop computers and mobile devices.
Sign in to the web panel directly:
Sign in from the Sync desktop app:
If you’ve installed the Sync desktop app on your computer, you can sign in directly from the desktop app as follows:
The desktop app signs you in automatically using secure single sign on (SSO).
The web panel provides quick access to your cloud storage space, sharing, and other features.
Files – Click the Files tab to see the files and folders stored in your Sync folder. When you install the Sync desktop app, a special Sync folder is created on your computer, and the contents of the Sync folder will automatically be synchronized and available from the files tab.
Vault – Click the Vault tab to see all of the files and folders stored in Vault. The Vault is a cloud-only storage space that does not automatically synchronize to your computer when you install the Sync app.
Sharing – Click the Sharing tab and select either Team shares or Links to manage files and folders that you have shared.
Events – Click the Events tab to view an audit log of all file changes and account activity associated with your Sync account.
Users – Business Pro and Business Pro Advanced customers have access to the User admin panel, which makes managing Sync accounts for multiple team members (employees) easy.
Account and security settings – Click your Email address or display name at the top right corner of the blue navigation bar, and select Account settings to manage your email address, security settings billing profile and invoices.
Help – Click the Help tab to contact Sync support directly.
To upload files:
To drag and drop upload folders (or files):
Drag and drop requires Microsoft Edge, Firefox, or Google Chrome.
Note: to transfer large folders, uploading via the Sync desktop app is recommended.
Upload from the Sync desktop or mobile apps:
You can also upload files and folders using the Sync desktop and mobile apps.
To download files:
What is the difference between Download and Compat Download?
The default Download option provides both SSL encryption and an additional layer of end-to-end encryption in transit.
Compat download only provides SSL encryption in transit. Sync includes a compatibility option because Firefox, Safari, and Internet Explorer do not fully support local decryption when downloading files larger than 500 MB. This feature may also be beneficial if you are using mobile Safari.
To download multiple files:
To download folders you can install the Sync desktop app on your computer, which will download your folders automatically. Additionally you can create a link to a folder, access the link, and then use the Download all link feature.
To move files and folders:
Note: Keep the web browser window open until the move is complete.
The Sync.com web panel includes file and folder tools to help you stay organized.
Accessing the file menu:
Files and folders have different options.
Create link (or Manage link)
Share file or folder as a link. Learn more.
Share as team share (or Manage team share)
Create a shared folder, and give other team members access to view or edit the contents of the folder. Learn more.
Preview a document without downloading it. Learn more.
Download (and Compat download)
Download a file to your computer or device. Learn more.
Preview or restore a previous versions of a file. Learn more.
Rename a file or folder in your Sync folder or Vault.
Copy a file or folder to a new location in the Sync folder or Vault.
Move a file or folder to a new location in the Sync folder or Vault.
Delete a file or folder in the Sync folder or Vault. Deleted files can be restored or purged.
The Sync.com web panel includes a built-in previewer, that makes it easy to view documents without downloading them first.
Previewing also extends to sharing, allowing you to restrict the ability to download, when sharing files with links.
To preview a file:
The previewer will open if the file type is supported. If a file cannot be previewed you can download it and open it in an external application for viewing.
What file types are previewable?
Free and Personal customers can preview the following file types:
Pro Solo and Business Pro Teams customers can preview the following file types:
The maximum file size for previewable documents and images is 40 MB. Larger documents must be downloaded first, and viewed directly from your computer or device.
Most media formats, such as video and music files, cannot be previewed directly by Sync. Your web browser may be able to stream these files directly provided they are encoded in a web friendly format (eg. MP3, MP4), and downloads have not been disabled via link settings. Media files must otherwise be downloaded first, and viewed directly from your computer or device.
How do document previews work? For pictures and images, the Sync apps generate and encrypt a separate preview file locally when you upload the file. When you are browsing the Web Panel, the encrypted preview file is downloaded and decrypted locally in your web browser. For PDF documents, the encrypted file data is downloaded directly into the browser and decrypted in real-time, locally in your web browser. For Microsoft Office document formats the encrypted file data is downloaded directly into the browser and decrypted in real-time, then re-encrypted and streamed through an automated Sync helper server to generate an SVG preview. Sync does not store this data.
The Sync.com web panel supports video streaming via the built-in video player included with most modern web browsers, which makes it easy to view videos without downloading them first.
To play a video:
The video will open in the browser-based player if the file type is supported. If a video cannot be streamed you can download it and open it in an external application for viewing.
What file types can be played?
Browser-based streaming utilizes the HTML5 video specification, which means the following formats can be played:
Note: Sync does not transcode or re-encode your videos. Videos play at maximum resolution and bitrate.
Sync keeps a copy of all changes made to your files in Sync, allowing you to recover older versions of files, restore deleted files, or roll back your entire account to a snapshot of a previous date.
To preview and recover older versions of your files:
The recovered version will become current and automatically sync.
Does version history count against my storage quota?
No, version history does not use your storage quota. Yay!
Can I recover multiple files, all at once?
You can restore previous versions of individual files from the web panel. Our customer service team may be able to help you roll back and restore multiple files or folders simultaneously. Contact us.
Sync keeps a copy of all deleted files, allowing you to restore deleted files and folders easily.
To restore deleted files or folders:
To restore multiple files or folders all at once:
Follow the steps as outlined above, however on step three check multiple deleted files or folders, or click the down arrow to select all.
Do deleted files count against my storage quota?
No, deleted files do not use your storage quota. Yay!
Can I restore many files and folders spanning multiple locations, all at once?
You can restore multiple deleted files and folders from the web panel. Our customer service team may be able to help you roll back and restore large-scale deletes or complex folder structures. Contact us.
What if I don’t see my deleted files?
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