As a new year begins, we reflect on the past year—a journey marked by growth, learning, success, challenge, and inspiring customer stories. A lot happened, and we want to take a moment to celebrate all that shaped yet another incredible year in Sync.
To get started, over 2.5 million people are now getting their best work done with Sync. Billions of files securely stored and millions of files shared daily really does reflect our mission: to provide a safe space for the world to collaborate. And speaking of growth, our own team continues to scale up in a big way.
Want to help get the world in Sync? We’re hiring!
The summer of 2023 marked the 10th birthday of the Sync.com brand. Sync started in 2011 with the goal of creating a private cloud storage space—something unheard of at the time. Co-founders Thomas Savundra, Suhan Shan, and Darius Antia then built our company with the free and Pro versions of the Sync we know and love today, launching in 2013 under the name Sync.com. Thanks to all of you in Sync. And here’s to another 10 years of building a better cloud.
2023 was a year of awe-inspiring people making a difference with Sync.
We were delighted to speak with visionaries like Shawn Kanungo inspiring change through disruption. It’s been amazing to watch content creators like Mueo and Fujiabra Films evoke neuro-aesthetic responses with Sync. Learning how Louis Rossi from BMS Karate helps students improve their body, mind, and spirit was inspiring. And knowing that organizations like Litowitch Law and Solasta Psychological Services keep their client data safe and secure with Sync helps us sleep easier at night.
Our vision for Sync has always been to provide a truly collaborative workspace. But work was needed to enable company-wide document collaboration for larger organizations. And so, 2023 was the year we put the plus in Pro Teams, delivering the very best in scalability, compliance, and control. Team leaders, IT administrators, and enterprise rejoice!
Read all about Pro Teams+ here.
If there’s one thing we can tell you: there is no shortage of files. In fact, each Sync Pro user has, on average, 100,000+ files securely stored in the cloud. Which begs the question, with so many files, how do you keep everything perfectly organized? Staying on top of it all can be a challenge, and that’s why we were thrilled to give our new Starred files feature a starring role in 2023.
Starred files is a brand new way to manage your files, giving you instant access to everything you need, whenever you need it.
Save time by starring your files today.
Launched in May, our 2.2.x series desktop app is stronger, better, and faster. Files upload faster, large file-sets sync with less overhead, and CPU and memory usage has been reduced.
With such a significant update we also moved to a rapid release schedule, getting bugs reported by you fixed faster. Looking back, with so much feedback, and so many improvements throughout the year, we can confidently say version 2.2.29 (the latest version as of this writing) is the best Sync desktop app ever. Thanks to all of you who provided feedback, and by all means, keep the feedback coming.
Get the ultimate desktop syncing experience and give your CPU a break by updating now.
2023 ushered in significant updates to our CloudFiles app, as we continue to work towards removing the beta label with fully native file provider support for both Windows and macOS.
CloudFiles 5.x beta is available for Windows right now. Expect a Mac version coming soon in 2024.
Your feedback is what drives us to make Sync the best it can be. And in 2023 your most requested feature was faster speeds. We couldn’t agree more. So we set out to identify and eliminate bottlenecks to make Sync go from fast to blazing fast. This became an epic project that will continue into 2024.
Here’s what we’ve accomplished so far:
2023 wasn’t without its challenges. We welcomed with open arms a massive influx of ex-Dropbox customers looking for unlimited storage after Dropbox limited their storage offerings and raised prices. Initially, this put a heavy load on our systems. We responded by increasing storage capacity in a big way, with over 230 petabytes now online. Sync Pro Teams+ Unlimited is simply the best unlimited storage option on the market today.
Speaking of Pro Teams+, our new admin transfer features also hit a few bumps early on, when far more large-scale organizations hopped on board than we anticipated. We responded by scaling out the infrastructure powering Pro Teams+ and scaling up our Dev and DevOps teams to meet demand.
We are committed to delivering enterprise-grade performance, reliability, and uptime. And we’re doing so through significant investments to our infrastructure, data centers, and people. We’re also listening and responding to feedback from you. Let us know how we can improve Sync by participating in our annual customer survey here.
Our super-hero, in-house customer service team is ready to help answer pretty much any question you have. In fact, over 61,000 questions were answered in 2023 by real people ready to help you.
In terms of delivering best-in-class customer service, we know our response time is critical to your success. Over the course of the year, we set a goal to improve response times significantly.
The result? Expect a reply within 22 hours on average, and expect us to continue to improve.
A 2023 gift for our French-speaking customers: we now have a French website. Jetez un oeil ici.
It’s no secret that people love Sync. From glowing reviews to terrific testimonials, 2023 was yet another year of seriously kind words.
2023 was a journey of growth, learning, and success. We thank you for your patience, passion, and commitment to helping us make Sync truly the best secure cloud storage on the planet.